Delete account or request data deletion

Mioluo is currently in development. To request deletion of your account or associated data, email info@mioluo.com from the email address connected to your account and include “Data deletion request” in the subject line.

We will use the request to identify the relevant account data and delete information that is not required to be retained for legitimate legal, security, or operational reasons.

What we delete

When your account is deleted, we aim to remove data tied to your account, including:

• Your user profile and account settings
• Language memories, phrases, translations, and learning progress
• Exercise history and review schedules associated with your account
• Social profile data, friendships, and shared content linked to your account
• Username registry entries associated with your account

What may be retained

We may retain limited information where required by law, to resolve disputes, enforce our terms, or protect the security and integrity of the service. Aggregated or de-identified data that no longer identifies you may also be retained.

Processing time

Account deletion may require manual verification. We typically process verified deletion requests within 30 days. We will confirm by email when deletion is complete.

In-app deletion (planned)

The current app version does not yet include an in-app “Delete account” button. Our backend supports account removal, but users must request deletion by email for now. Before App Store submission, we intend to add an in-app account deletion option in Account settings, as required for apps that support account creation.